What We Do

Programs and Services

We offer a comprehensive collection of manager development programs that produce measurable results in a cost-effective and time-efficient manner. The programs run 18 to 36 weeks in length, and they deliver powerful peer-group learning experiences. In addition to our programs, we also provide a set of services that help managers and their companies thrive.

We've worked in our field for many years, and our programs and services are the best way that we know of for a company to develop its people and strengthen its long-term performance and growth. To learn more, see Programs and Services.

Industries We Serve

We specialize in working with science- and technology-focused companies and with the professional-services companies that serve them. See Industries We Serve to learn about the types of companies we serve and about the reasons that our programs and services are especially well-suited for those companies.

The Impact of Our Work

Our work has a broad impact on the companies we serve because managers direct and influence the work of almost everyone else in the company. If managers do their job well, they increase productivity and profitability. They also increase worker and customer loyalty, build expertise within the organization, and contribute to the company's long-term growth and success.

When a manager gets better at managing, the manager's entire team performs better, and when a team performs better, benefits resonate throughout the organization and beyond it. See Impact to learn about the cascading benefits of manager development and about the ways that manager development helps companies, individuals and communities.

Our Approach

Our approach to manager development is unique and innovative in many ways. Beneath it all, however, the innovative nature of our work is simply the result of applying timeless principles to improving the management of large companies.

We've been working with managers for more than twenty years, and throughout that time, we've paid close attention to the experiences and insights that people need in order to become better managers. Our work focuses strongly on providing structure, interaction and experience. Learn more in Approach.

Top ↑

Why Management Matters

A company's management determines what the company is and what the company does. The quality of a company's management—of all of its managers, from its top executives to its newest team leaders—ultimately determines what the company does and how well the company performs.

Every company faces challenges and opportunities. What's important is how it responds to those challenges and opportunities. A company's response is the response of its managers.

If a piece of equipment fails and customers are disappointed, great management can orchestrate a response that makes the customers feel valued, and by doing so, turn a momentary equipment failure into enduring customer loyalty. However, if the same failure occurs a number of times, at its root, the problem isn't an equipment failure. It's a management failure.

The same logic applies equally to all persistent business problems and to all forms of corporate mediocrity. Recurring quality control issues, sagging customer loyalty, chronically poor sales, frequently missed deadlines, declining employee morale, being out of sync with market developments—any company can run into those problems. When a problem becomes an enduring pattern, however, it's not a technology failure, the result of a poor economy, or the fault of an inadequate workforce. It's the result of poor management.

By the same token, when a company achieves outstanding long-term success, it's the result of gathering the right people, sharing the right vision, providing the right resources, and executing the right plan. It's the result of great management.

Root Causes

It's important to acknowledge that poor management is rarely the result of bad intentions. Poor management commonly arises simply because most managers are never taught how to manage (at least, not in an effective way). Managing business is a complex job—possibly the most complex job there is—but it's common for people to assume that managing is just a matter of relaying orders from above.

Unfortunately, many companies are filled with managers, including senior managers, who don't know how to manage well. Those managers can't fix the problems they see because they don't understand the root of the problem. They don't know the difference between poor management and good management, and they don't know what it is that they don't know.

The Human Impact of Management

In a broader and more human sense, management matters not because of the company it creates but because of the impact that the company has on people—on its employees, on its shareholders, and on all of the people whose lives are touched by its work.

For people who work in large companies, the quality of the company's management informs every moment of daily life. A great manager can build confidence, share valuable knowledge, make work inspiring, and provide opportunitites for a better life. Sadly, some managers don't know how to do any of those things, and because they don't know how to manage well, they find managing people to be a frustrating and even threatening experience. Most managers fall into the average range, which in business produces mediocrity. Regardless of their capabilities, all managers impact the lives of the people around them in important ways.

No matter who we are and where we work, large companies shape all of our lives so deeply that it's difficult to see the full extent of their influence. The materials in our homes, the food on our tables, the vehicles we drive, the devices that keep us in touch, the medicines that heal our bodies—almost all of it is produced or shaped or delivered by large companies—companies that are what they are because of their managers.

How much does it matter if a person's work feels meaningful and recognized? How much does it matter if years of hard work and study finally lead to a life-changing promotion? How much does it matter if a mother's medicine is effective and affordable? How much does it matter if our homes and our cars and our meals are safe?

Managers have the power to make those things happen. That's why management matters.

Top ↑